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Our progress so far...

In July 2013, we launched our 'Neighbourhood Plans' for each of our new neighbourhoods.  We restructured our existing neighbourhoods to create six new areas which will each be given a rating based on three to five stars. 

Customers and partners were involved to help identify the main issues that affect your neighbourhoods and what we need to do to address them. We want to strengthen communities and shape our performance and the standards of service we deliver.

Based on this information, the plans set out a list of actions to help make neighbourhoods better places to live, work and enjoy. 

Neighbourhood management

 

 

What we promised

What we did

Where?

Introduce a ‘Homewatch’ scheme and work with street representatives

We have worked with residents and partner agencies to set up ‘Homewatch’ schemes.  We aim to increase security for residents.

Ashton-under-Lyne

Oldham East

Work in partnership with the Police and other agencies to develop a long term crime prevention strategy for the neighbourhood

Aksa recently held its first Restorative Justice (RJ) session with two longstanding residents. Restorative Justice is about victims and offenders sitting down in a controlled environment to talk about the harm that has been caused and finding a way to repair that harm.

Bury

Work with the police and other agencies to increase security in areas identified as hot spots for antisocial behaviour

We worked with tenants to form Bignor Street esidents' group to resolve issues including ASB issues. After several meetings we built a relationship with tenants and the police to help make sure issues were being reported. We got funding to improve security in the building, meaning new security gates and a pedestrian entry system will be installed by April 2015.

Manchester

 

You and your family

What we promised

What we did

Where?

Signpost and refer customers who may benefit from additional support in debt advice and money management

We have introduced the new Moneycare Service. We now offer free, confidential, impartial advice and support on dealing with your money, debts and a wide range of benefits and tax credit entitlements.

All

Develop a programme of activities that help tenants keep warm and reduce their fuel bill

During November 2014. we ran our ‘Big Energy Saving Bus Tour’. The bus spent a day in each of Aksa Homes’ neighbourhoods in Oldham, Ashton-under-Lyne, Manchester and Bury. Staff were on hand to give tenants one-to-one support to compare energy prices and help them switch suppliers to reduce their bills.

All

Review tenancy agreements to clarify what action we will take to tackle problems with nuisance/noise/gardens 

The Affordable Rent agreement has been introduced with new sign ups. This tenancy agreement places more obligation on tenants in relation to their behaviour.

A neighbourhood agreement has been launched on Cotton Mill Crescent to address low level anti-social behaviour.

All

 

Oldham South

 

 

Home

What we promised

What we did

Where?

Carry out internal and external property inspections to all Aksa properties

We identified a problem with litter on estates. Residents from Oldham East visited a recycling plant to find out what you can recycle, when their recycling collection days are and more about their local recycling centre. Improved recycling will have a positive appearance on our estates.

Oldham North

Develop a planting scheme in communal areas

We helped residents on Southbank Road set up a communal planting area to grow fruit and vegetables. This inspired local 'Neighbourhood Networker' Mr M to apply for a Community Investment Fund grant to continue community gardening with his neighbours and plan a community event in August 2015.

Bury

Great Homes events to be held regularly to look at the repairs and maintenance service

During the summer we ran the 100 day ‘Love your Garden’ campaign with a range of activities across all of Aksa’s neighbourhoods. The activities were designed to help encourage positive behaviour, get residents involved in their communities and help us deliver our promises made in the Neighbourhood Plans.

The finale was the 'Great Homes Bus Tour’ where we showcased our services and ran sessions on issues customers told us were important, such as around repairs and maintenance and damp and condensation.

All

 

Community involvement

What we promised

What we did

Where?

Develop street representatives whose role will be able to report issues in their neighbourhood

In April we launched the Neighbourhood Network - a group of customers who work with us and their neighbours to improve the area where they live.

The group works with us on a variety of different projects from monitoring our grounds maintenance service to helping organise community days.

All

Promote the Aksa Community Investment Fund

In Spring 2014 the Asian Development Association of Bury was granted £20,000 from  the Community Investment Fund. The money will be used to run a two year programme of classes to help improve tenants' skills and a family intervention programme for families that need support.

Bury

Work with partners to increase awareness of health and advice services.

From September 2014, we ran 12 weeks of yoga classes targeting hard to reach ladies from the Oldham North area, who have low self-esteem and not had opportunities to engage within society.

Oldham North

 

What's next?

We have applied for funds to develop an educational garden project on the land at the rear of Bignor Street, which we hope will be completed in April 2015. Residents have recently been to visit local community gardens for inspiration.

We have also recently opened the 'Launch Pad', our new business and enterprise hub within the local community. Located on Marlborough Street in Glodwick, the Launch Pad is a new facility to support business start-ups and learning and development in the community. It will be run and managed by Aksa Homes, which put £20,000 into the project as part of its plan to improve neighbourhoods.

And stay tuned to hear more about our Aksa ‘A’ team - a lottery funded project to provide youth diversionary activities.