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Ways to Get Involved

We are committed to involving our customers in shaping every aspect of our service. We listen to customers' views, encourage their active involvement and think of new ways for people to get involved.

Our customer involvement programme focuses on engaging customers to ensure we deliver an excellent service, responding to their needs.

There are many ways you can get involved:


Events take place locally and at our Head Office in Ashton-under-Lyne. Look out for adverts in our newsletter, on our Facebook and Twitter pages and on our website. Residents are welcome to get involved and help us organise events or simply attend and enjoy the activities.

Mystery Shopping

You can help us monitor our services by taking part in mystery shopping. As a mystery shopper, you will receive full training and then be asked to complete four shops per year, either by visiting our offices, making a phone call, sending an email or writing a letter and then putting together a report on your findings.

Estate Inspections

We carry out quarterly inspections of all our properties and communal areas. These inspections help us to identify areas of fly tipping, look at the condition of gardens and overall appearance of the estate/street, and provide a rating of services such as gardening. This is so that we can improve the appearance of communities and take any action necessary. We advertise these inspections and welcome attendance from our tenants. A representative from Aksa will be present on your street/estate on the date and time announced.

Neighbourhood Surgeries

Both Resident Involvement Officers and Neighbourhood Co-ordinators are available at designated times for residents. Please check our 'Neighbourhood Surgeries' page for times.

Residents' Associations

Become a member of your local residents' committee to work together with your neighbours and our partner agencies to improve your area. Committees vary in size and scope. Generally, committees meet monthly, but many take on large projects and estate initiatives which require further commitment.


Residents can give us feedback by completing surveys. Customers are contacted each year to give their views on services as part of our annual telephone STAR survey. Surveys are also completed following repair and investment work, following anti-social behaviour cases and byt the Scrutniny panel.

Board Membership

Become a member and sit on the Aksa Homes Board. As a board member, you will be required to attend regular meetings, undertake preparatory reading for board meetings and attend training events.


Jigsaw Group Community Engagement Strategy - Changing Lives, Improving Communities 2017 - 2020 

We have put together a Group-wide strategy which is focused on changing lives and improving communities. This sets out our goals and plans from 2017 to 2020. This covers areas such as involvement and empowerment; employment, skills and enterprise; health & wellbeing; and partnership working through GREAT Neighbourhoods funding. 

Click here to view the Engagement Strategy - Changing Lives, Improving Communities 2017 - 2020