-A A +A

Contact Us

Also find us on:

You and your home

Welcome to our 'You and your home' section. Here you can find out all sorts of information to do with your home, including some great energy saving tips to help slash your bills!

Click the links down the side of the page to get started.



Having a good credit history helps to provide proof of your identity and where you live and have lived before.  This can help access a range of goods and services online, including getting the best deals for mobile phones, TV and broadband packages and car insurance. Homeowners with a mortgage have an advantage as their mortgage payment history can count towards their credit history and we strongly believe that your rent payment history should be used in the same way to help you access more affordable credit.

In January 2016 we wrote to all tenants to let them know that we would be working with Experian and to offer the opportunity to opt out of the scheme if they do not want their details to be shared. This letter is also given to all new tenants so it’s clear to them too about the work we are doing. You can see a copy of the letter here.

If you would like to opt out and have not already told us, please contact us on 0161-331-2050 or email us at control@newcharter.co.uk

If you would like more information about the Rental Exchange you can visit www.experian.co.uk/rental-exchange

If you would like advice on how to improve your credit history, you can access independent and impartial advice from www.moneyadviceservice.org.uk .  You can get a copy of your Statutory Credit Report for a charge of £2 by visiting www.experian.co.uk/consumer/statutory-report.html