How can we help you today?
 
Our hubs are reopening for customers by appointment only
We have put the necessary measures in place to start welcoming our customers safely back to our hubs. From 14 September 2020, our customer hubs are reopening on an appointment only basis.

You will need to ring us to make an appointment on 0161 331 2000 or 0300 011 1144.
 
Contacting us out of hours
Our connect contact service is open to take calls Monday - Friday, 8am - 6pm. We understand that these times are not convenient for everyone, or that something very urgent may occur when our daytime contact service is not available. To report a situation outside of our office hours that needs an emergency response, call our Connect number 0161 331 2525 or 0300 011 1144.
 
Complaints
We are committed to providing an excellent service to our customers. However, we realise that things can occasionally go wrong.

If this happens to you or if you feel our service doesn’t meet your expectations, then we want you to let us know and we will always try to resolve your problem as quickly as possible.
More information